Shipping policy

ARVO products are made to order and fulfilled by our production partner, Printful.

Order processing

Orders are generally processed and prepared for dispatch within 2–5 business days. During busy periods or product launches, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Standard shipping within Australia

We offer free standard shipping within Australia.

Standard delivery generally takes 7–12 business days after your order has been dispatched. This timeframe does not include the order-processing period.

Delivery times may vary depending on your location, the shipping carrier and seasonal demand.

International delivery

International shipping may be available at checkout for selected destinations. Shipping costs and estimated delivery times will be displayed before you complete your purchase.

International customers may be responsible for customs duties, taxes or other import charges imposed by their country.

Delivery address

Please ensure your delivery address is complete and accurate before placing your order. ARVO is not responsible for delays or failed delivery caused by an incorrect or incomplete address.

If you notice an error in your address, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered production.

Tracking your order

Tracking information may take a few days to update after dispatch. If your tracking information has not updated for several business days, please contact us through our Contact page.

Delayed, lost or missing orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the shipping carrier.

If tracking shows that your order has been delivered but you cannot locate it, please check with household members, neighbours and your local delivery facility before contacting us.

Where an order is confirmed as lost or damaged in transit, we will work with the carrier and our fulfilment partner to arrange an appropriate resolution.

Split shipments

If your order contains multiple products, they may be produced or shipped separately. You may therefore receive more than one parcel and more than one tracking notification.

Contact us

For delivery or shipping enquiries, please contact us through our Contact page or reply to your order confirmation email. Please include your order number so we can assist you promptly.

This policy does not exclude or limit any rights you may have under the Australian Consumer Law.