Refund policy

Each ARVO product is made to order. Please review the product details and colour selection carefully before placing your order.

Change of mind

We do not accept returns or exchanges for:

• Change of mind
• Incorrect colour selection
• Incorrect fit
• Accidental or incorrect orders
• Normal wear and tear
• Damage caused by misuse or failure to follow care instructions

Damaged, defective or incorrect items

If your item arrives damaged, defective, misprinted or different from what you ordered, please contact us within 28 days of delivery through our Contact page or by replying to your order confirmation email.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the item and the issue

Once assessed, we will arrange an appropriate replacement or refund at no additional cost.

Missing orders

If your order has not arrived within the estimated delivery period, please contact us as soon as possible. Confirm that the delivery address provided with your order was complete and correct so we can investigate the shipment.

Refunds

Approved refunds will be issued to the original payment method. We will confirm when the refund has been processed; the time taken for it to appear in your account will depend on your payment provider.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded.